Q: DO YOU PROVIDE TRACKING INFO FOR PACKAGES?
Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your order is shipped you will be notified by email with your tracking number.
Q: CAN I MAKE CHANGE/CUSTOMIZATION TO A DESIGN ON THE SITE?
Customizations are available on made to order designs. Simply email us at info@kerayelondon.com and include customization details you would like to request.
Q: HOW DO I INQUIRE ABOUT A CUSTOM DESIGN?
For custom inquires, please fill out the custom order form or contact us via email (info@kerayelondon.com) with a detailed description of your design request. We will contact you within 24-48 hours to attain more information and follow up with a quote for your order.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept major debit/credit cards. All payments for Kéraye London are only accepted through this website.
Q: DO YOU OFFER EXPRESS SHIPPING?
Express orders are available at an additional cost. There is a $60 express fee for orders that require expedited processing and shipment. All express orders are shipped out within 2-3 business days of when order is placed.
Q: I AM IN BETWEEN SIZES, WHAT SIZE SHOULD I ORDER?
Please refer to our sizing chart and/or individual product descriptions for guidance prior to making a purchase.
Q: I WOULD LOVE TO COLLABORATE WITH KERAYE LONDON, WHO SHOULD I CONTACT?
Please email us at info@kerayelondon.com